Operations isn't just automations

The best leaders are vulnerable.

Courage and showing vulnerability—sharing hopes, fears, and concerns—is part of being an authentic leader.

It builds trust and encourages a culture of openness and continuous learning.

  • Trust within an organization fosters trust with customers and stakeholders.
  • Empowered leaders take initiative, driving organizational speed and resilience.
  • Humility and authenticity from leaders make team members feel safe to innovate.

How can you achieve this?

  • Share your own hopes, fears, and concerns with your team.
  • Encourage open communication and continuous learning.
  • Embrace failure as a learning opportunity.

The most successful leaders do not pretend to have all the answers. They, too, are constantly learning and growing.