SOP Library

Writing

    • Brand Narrative
      • Principles
      • Brand Personality
      • Sample Messaging
      • Audiences
    • Voice
      • Voice Qualities
      • Expressive
      • Playful
      • Embracing
      • Worldly
    • Tone
    • Style
    • Glossary

Brand Copywriting

Visual Design Guide

UX & SEO Guidance

Buyer Persona

    • Emily Carter
    • Sophie Bennett
    • David Lewis
    • John Miller

Overview

We’ve divided the Brand Fundamentals into subtopics to make the information you’re looking for easy to find. Explore the links in the navigation to the right.

    Our Brand Pyramid

    A brand pyramid is a visual tool that outlines the core tenets of a brand framework, gives a brand direction, and answers fundamental questions about a brand in a way that is easily communicated to others. Want to see our full brand pyramid? Download our Brand Map.

    Vision
    Mission
    Values
    Positioning

    Vision
    Our vision reflects our aspirations for the future and what we hope to achieve.

    Our vision statement:
    To be the leading force in leadership, expanding human potential to create a better future for the world.

    Mission
    Our mission explains why we exist and do this important work.

    Our mission statement:
    To advance the understanding, practice, and development of leadership for the benefit of society worldwide.

    Values
    Our values are the standards we follow and uphold in pursuit of our mission and vision.

    Our values:
    Be Our Best, Stay Curious, Make a Difference, Rise Together

    Positioning
    This succinct statement indicates how we show up in the marketplace and what makes us unique.

    Our brand positioning statement:
    CCL is the leading force in leadership development, expanding human potential by developing the mindsets, capacity, and capabilities needed to excel in an ever-changing world. With an emphasis on the power of people, backed by research, and fueled by a fervent focus on innovation, we are trusted globally to deliver transformational leadership solutions that cultivate a ripple effect of positive change.

    Our Key Brand Message

    Achieve More by Doing Less

    Our Messaging Statements

    These short, medium, and long messaging statements can be leveraged across external-facing communications to articulate the message we want to convey, and are to be adapted as appropriate based on channel and format.

    Statements are meant to be deployed modularly, allowing the user to leverage the right mixture of components to fit the channel format or type of conversation.

    • Short statement sample use cases: Elevator pitches; “About us” text on social media and in trade publications; Email copy
    • Medium statement sample use cases: In event presentations, explainer videos, and webinar intro slides; on the back cover of research reports and white papers, and similar content; in brochures; boilerplate copy for press releases and PR
    • Long statement sample use cases: Sales presentations, client proposals; interior pages of longer reports or content

    Short Messaging Statements

    For a high-level brand overview
    At Unify Workflows, we empower businesses to unlock hidden efficiencies by integrating smarter processes with the right technology. For years, we’ve helped organizations streamline operations, reduce waste, and maximize productivity.

    For a service-focused overview
    Unify Workflows specializes in helping businesses boost efficiency by simplifying processes, optimizing tools, and aligning teams. Our expertise transforms operations and uncovers opportunities for growth.

    For a credibility-focused overview
    For 3+ years, Unify Workflows has helped businesses across industries enhance their operational efficiency by uncovering hidden inefficiencies. Through process design, cutting-edge technology, and team empowerment, we ensure sustainable success for our clients

    For social profiles or high-level marketing use
    At Unify Workflows, we simplify business processes and integrate smart technologies, helping companies save time and resources while driving operational excellence.

    Short, inspirational for character/word limitations
    Unify Workflows helps businesses work smarter with streamlined processes and innovative tech, creating operations that flow effortlessly.

    Medium Messaging Statements

    Unify Workflows is an Operations Consulting firm dedicated to increasing the efficiency of businesses through Lean Thinking. We specialize in diagnosing and improving business processes, technology setups, and team workflows to eliminate inefficiencies and drive operational excellence.

    Our services are built on three core pillars:

    Process Optimization: From process mapping to SOP creation, we streamline and standardize your operations for better results.

    Technology Integration: We audit, recommend, and optimize tools, ensuring your systems work together seamlessly to boost productivity.

    Team Training & Workshops: We empower teams with the knowledge and skills to use tools effectively, ensuring smooth adoption of new processes and technologies.

    At Unify Workflows, we make the invisible visible. By uncovering hidden inefficiencies, we help businesses work smarter, not harder. Whether you need process redesign, automation, or hands-on workshops, we bring practical, Lean solutions to take your operations to the next level.

    Long Messaging Statements

    At Unify Workflows, we believe that efficiency is the foundation of growth. Our mission is to help businesses achieve operational excellence by integrating lean thinking with the latest technology. We approach every challenge holistically, analyzing processes, tools, and team dynamics to uncover inefficiencies that often go unnoticed.

    With a focus on process simplification, automation, and team alignment, we create workflows that not only save time and resources but also enable organizations to scale more effectively. Whether it’s creating standard operating procedures, auditing systems, or training teams to leverage new tools, we tailor our solutions to meet the specific needs of each client.

    We understand that every business is unique, and so are its challenges. That’s why we work closely with our clients to co-create strategies that fit their culture and goals. Our solutions are designed to be scalable and sustainable, ensuring long-term success. By unlocking the potential of processes, tools, and teams, we help businesses create operations that work smarter, not harder, so they can focus on what matters most—growth and innovation.

    Sophia Bennett

    Overview

    Name: Emily Carter
    Role: Owner & CEO of an E-commerce Brand
    Company Size: 10-50 employees
    Location: Remote team with global distribution centers
    Age: 35
    Revenue: $2M to $10M annual turnover

      Background

      Emily built her e-commerce business from scratch, leveraging her expertise in marketing and product design. Over the past five years, her business has expanded rapidly, and she now oversees a team spread across different locations. Her primary challenge is managing the operational side of the business, which is becoming increasingly complex as they scale.

      Goals

      • Create a smooth, scalable order fulfillment process.
      • Ensure consistent and high-quality customer experience across all channels.
      • Reduce manual work through automation while maintaining control over core business operations.
      • Gain better visibility and reporting over inventory and shipping.
      • Expand her product line without operational bottlenecks.

      Challenges

      • Disconnected systems and manual workflows that are inefficient and time-consuming.
      • Struggles with forecasting inventory levels accurately, leading to stock issues.
      • Difficulty keeping up with customer expectations, especially with faster shipping and real-time updates.
      • Lack of team alignment due to unclear processes, especially with remote workers.
      • Over-reliance on spreadsheets and manual reporting, leaving room for errors.

      Pain Points

      • High order error rate affecting customer satisfaction.
      • Time wasted on managing scattered data and systems that don’t talk to each other.
      • Difficulty scaling the business without a clear operational structure.
      • Training and onboarding of team members takes longer than it should, leading to inconsistencies in performance.

      What Emily Values

      • Efficiency: She believes in making every process as streamlined as possible.
      • Customer Satisfaction: A top priority is delivering a flawless customer experience with quick, reliable fulfillment.
      • Transparency: She values clear, real-time insights into her business performance.
      • Growth Potential: Emily is focused on sustainable growth that doesn’t compromise quality or create unnecessary stress.

      Emotional Drivers

      • Desire for Control: Emily wants to feel like she’s in control of her growing business and not overwhelmed by operational complexities.
      • Fear of Falling Behind: She’s concerned that if she doesn’t optimize her operations now, she will be overtaken by competitors with more efficient systems.
      • Pride in Success: Seeing her company grow and deliver an excellent experience makes her proud; she wants to continue scaling without losing that sense of achievement.
      • Relief: Knowing her systems are running smoothly gives her peace of mind and allows her to focus on strategy and growth.

      Trigger Events

      • Sudden increase in order volume during a holiday season or promotion, exposing operational weaknesses.
      • Customer complaints about late deliveries or incorrect orders, prompting a reevaluation of processes.
      • A competitor launching faster shipping or offering a more seamless customer experience.
      • Difficulty expanding into a new market or launching a new product line due to operational limitations.
      • Burnout from managing too many operational details manually, pushing her to seek more efficient solutions.

      How We Win

      • Process Clarity: We win by turning chaos into clear, repeatable processes that reduce errors and free up time for Emily to focus on growth.
      • Integrated Systems: We help connect her existing tools, enabling seamless communication between sales channels, inventory, and fulfillment, which cuts down on manual data entry and error-prone tasks.
      • Scalability: By optimizing workflows and standardizing tasks, we position her business to scale without being held back by operational bottlenecks. This allows Emily to confidently expand her product line and explore new markets.
      • Team Alignment: By providing clarity around processes, Emily’s remote team can work more effectively, reducing miscommunication and improving overall team performance. Everyone knows their role and follows a clear structure.
      • Reduced Stress: With streamlined systems, fewer errors, and better visibility, Emily feels back in control of her business, freeing her up to focus on strategic growth instead of daily firefighting.

      Other Buyer Personas

      Emily Carter

      Sophia Bennett

      David Lewis

      John Miller